Shipping policy

Shipping Policy

At Muhib Mart, we aim to make your shopping experience simple, reliable, and convenient. We carefully process every order and work with trusted courier services to deliver your products safely across Pakistan.

📦 Delivery Coverage

We currently deliver orders across Pakistan, including major cities and most remote areas, subject to courier availability.

🚚 Order Processing

  • Orders are usually processed within 1–2 working days after confirmation.

  • We may contact you by phone or WhatsApp to confirm your order before dispatch.

  • Orders placed on Sundays or public holidays may be processed on the next working day.

⏰ Delivery Time

Estimated delivery time is generally:

  • Major Cities: 2–4 working days

  • Other Cities: 3–5 working days

  • Remote Areas: 5–7 working days

Delivery times are estimates and may vary due to weather, public holidays, courier delays, peak-season orders, or circumstances beyond our control. Similar Pakistani online stores commonly use 2–7 working-day delivery windows.

💵 Cash on Delivery (COD)

We offer Cash on Delivery (COD) where available. You can pay the courier when your order arrives.

Please make sure your name, phone number, and complete delivery address are correct to avoid delays or failed deliveries.

💰 Shipping Charges

Shipping charges may vary depending on your location, order size, product weight, and courier service. The applicable delivery charges will be communicated or shown before your order is finalized.

📍 Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking information through WhatsApp, SMS, or another available contact method.

❌ Failed or Refused Deliveries

If an order cannot be delivered because of an incorrect address, unreachable phone number, customer unavailability, or refusal to accept the parcel, additional shipping charges may apply if reshipping is requested.

⚠️ Delivery Delays

Muhib Mart is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, road closures, public holidays, courier operational issues, or other unforeseen events. We will, however, do our best to assist you with delayed shipments.

📞 Contact Us

For questions about your order or delivery, please contact Muhib Mart through our available WhatsApp or customer-support channels.

Thank you for choosing Muhib Mart — Quality Products, Trusted Service.